LoveJojo Ltd, trading as ‘Instacredible’ understands that your privacy is important to you and that you care about how your information is used and shared online.
This policy applies to Our use of any and all data collected by us in relation to your use of Our site.
1. Definitions and interpretation
In this Policy, the following terms have their own meanings:
“Account” – means an account required to access and/or use certain areas and features on the Site.
“Cookie” – a small text file placed on your computer or device by Our site when you visit parts of Our Site and/or when you use certain features/services of Our Site. Details of the Cookies used by Our Site are set out in Section 6 below.
“Our Site” – means this website and all of it’s subdomains, http://www.instacredible.com
“We/Us/Our” – means LoveJojo, trading as ‘Instacredible’, a limited company registered in England under 10201401 . whose registered address is LoveJojo LTD, PO BOX 634, Epsom, Surrey, United Kingdom, KT17 9LJ.
2. What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, we may collect some or all of the following data:
2.1 Full Name
2.2 Email Address
2.3 Telephone Number
2.4 Company Name
2.5 Company Information
2.7 IP Address
2.8 Web browser type and version
2.9 Operating System
2.10 A list of URL’s starting with a referring site, your activity on Our Site and the site you exit to
3. When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site or provide us with feedback on our products or services
4. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- Under GDPR we will ensure that your personal data is processed lawfully, fairly and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
1) You have given consent to the processing of your personal data for one or more specific purposes;
2) Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
3) Processing is necessary for compliance with a legal obligation to which we are subject;
4) Processing is necessary to protect the vital interests of you or of another natural person;
5) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
6) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
5. How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all payments are processed through PayPal, so no credit or debit card information is stored by ourselves. All information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
All employees, agents, contractors or other parties working on behalf of the Company handling personal data will be appropriately trained to do so.
6. Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
- We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
- Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
- First name, last name, email addressGoogle’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=enWe use Google AdSense Advertising on our website.
- First name, last name, emaill address
- First name, last name, email address, company information, purchase invoices
Royal Mail and Couriers
- First name, last name, company name, address
7. We have implemented the following:
- • Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• Remarketing with Facebook Advertising
- We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) (Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
- Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)
- When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.We do not specifically market to children under the age of 13 years old.
We do not let third-parties, including ad networks or plug-ins collect PII from children under 13.
Fair Information Practices
- The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
- The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- • Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- • Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
Summary of Your Rights under GDPR
- Under the GDPR, you have:
1. the right to request to access to, deletion of or correction of, your personal data held by Us;
2. the right to complain to a supervisory authority;
3. be informed of what data processing is taking place;
4. the right to restrict processing;
5. the right to data portability;
6. object to processing of your personal data;
7. rights with respect to automated decision making and profiling
Last Edited on 20-05-2018